Website Feedback Survey


Please take a moment to answer these brief questions. We want to understand your needs and preferences in order to provide a better service. You will receive a 10% discount code by email after completing this survey. We appreciate your feedback.

1. How did you first hear about this website? (Please check all answers that apply)

Direct link to our website

 

Search engine (ex: Google, Yahoo, Bing etc)

 

Online advertisement (ex: Web banner)

 

Forum or blog

 

Email or newsletters

 

 

2. For which occasion / purpose did you buy our product?

As a gift

 

For personal use

 

For the family

 

Other:

 
 

 

3. What is your main intention for accessing this website?

Purchasing a product

 

Downloading a user manual

 

Looking for customer service / technical support

 

Getting product information

 

Looking for the latest promotion

 

Other:

 
 

 

4. What are the most important to purchase in our online-store? (Please rank them from 1 to 6)

a) Promotion / discount

b) Product uniqueness/quality

c) Convenience to shop online

d) Advertisement

e) Customer service

f) Product variety

 

 

5. Please rate the following questions regarding the website:

 

 

Strongly Agree

Agree

No opinion

Disagree

Strongly Disagree

Easy to navigate through information

Appealing images

Content is informative

Takes too long to load a page

Attractive website design

Easy way of check-out/payment

         
         
                     
 

 

6. Please rate the sequence for improvement:

 

Easy to navigate through information

Appealing images

Content is informative

Takes too long to load a page

Attractive website design

Easy way of check-out/payment

 
     

 

7. What was your intention to purchase at our website? (Please rank them 1-5)  

a) Attractive price

b) Product variety

c) Convenient to purchase online

d) Easy checkout process

e) Informative product description

 

8.

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

Overall, how satisfied are you with your experience on this website?






 

9. Other comments or suggestions for improvement:

 

Please enter your personal information. Thank you for taking the survey!

First Name:

Email:

 

In what age group are you?

      1) Under 18

      2) 18 - 24 years old

      3) 25 - 35 years old

      4) 36 - 45 years old

      5) 46 - 55 years old

      6) 56 - 65 years old

      7) 66 and above

 

 

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